For Patients

A photo of Dr. Smith's office.
A view of our office.

Information about our practice for current and prospective patients, including cancellation policies, how to schedule sessions or make payments, and legal notices.


TherapySmith accepts payment via cash, check, or bank transfer. Payment can be made at time of service or invoiced on a monthly basis. Please discuss your preferred method of payment with your therapist.

Using Insurance

TherapySmith is not in-network with any insurers. As out-of-network providers, TherapySmith has partnered with Mentaya to help patients save money on therapy. If you have out-of-network benefits, Mentaya will handle everything with insurance to make sure you get your money back.

Use this tool below to see if you qualify for reimbursement.

Mentaya charges a 5% fee per submitted claim. If you’d like to use Mentaya to access your insurance benefits, you can sign up with Mentaya here:

Online Scheduling

Schedule with Dr. Smith Online

Video Sessions

Dr. Smith’s Virtual Waiting Room

Mason Lewerenz’s Virtual Waiting Room

Dylan Johnson’s Virtual Waiting Room


You may notify your therapist of cancellations either in-person or via email, voice mail, or text. TherapySmith has a one week cancellation policy and less than one week’s notice may result in a late cancellation/missed session fee. To avoid a late cancellation/missed session fee, rescheduling within the same week is encouraged. Less than 48 hours notice will result in a missed session charge equal to  your session fee.

Our Practice Policies

Click here for more information about our practice policies.

Our Notice of Privacy Practices

Click here to review our Privacy Practices.

Notification Regarding “Good Faith Estimate”

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the “No Surprises Act,” health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit

If you have any questions, please contact your therapist.